Frequently Asked Questions

Use the quote form on our home page to submit your origin, destination, weight, and cargo type. We also offer a full quote form on our Freight Quote page. Our team will respond with options and pricing. You can also contact us directly for complex or high-volume shipments.

Get a freight quote

Once your shipment is created, you receive a tracking ID and a tracking link. Visit our track page and enter your tracking ID to see status updates, location, and estimated delivery. You can also receive email updates if you provide a receiver email when the shipment is created.

HANSNET LOGISTICS offers warehouse and storage, ocean freight, road freight, air freight, pet transport, and auto transport. We handle packaging, documentation, and customs support where applicable. See our About page or home page for full service details.

Yes. We ship internationally by air, ocean, and road. We work with customs and documentation for cross-border moves. Delivery times and requirements depend on origin, destination, and service type—get a quote or contact us for specifics.

Delivery times vary by service and route. Air freight is fastest (often days); ocean and road can take longer depending on distance and customs. We provide an estimated delivery date at booking and update it as the shipment moves. Track your shipment for the latest status.

Yes. We assist with customs clearance and required documentation for international shipments. Requirements depend on the countries and type of goods. Our team can guide you on what is needed; contact us or mention your route when requesting a quote.

Yes. We offer warehouse and storage as part of our services—secure storage, pick-and-pack, and distribution from our network of hubs. This can be combined with our freight services for end-to-end logistics. Ask about storage when requesting a quote.

Use our Contact page to send a message, or email us at hansnetlogistics@gmail.com. We use this for quotes, tracking questions, and general support. For urgent shipment issues, include your tracking ID and we will respond as quickly as possible.